Refund and Cancellation Policy

Monthly plans renew every month and yearly plans every twelve months, charged automatically to the card on file at the start of each new period, until you cancel. We email you at least 30 days before any price increase, which applies only from a later renewal.

An owner or admin of your workspace cancels in the Armage app: Billing, thenManage billing, then cancel. You can also write to hello@arm-age.com from an owner’s email address. Plans bought by order form follow the notice period in the order form, if it sets one.

At the end of the current monthly or yearly period. Until then your plan keeps running and nothing more is charged. You can change your mind and renew in Billing before that date.

• No partial refunds. We do not refund or credit the rest of a month or year, unused stories or an unused allowance, except where the law requires it.
• Before set-up starts. If you write to us before set-up work has started, we refund your first payment in full.
• Our mistakes. A duplicate charge, or an amount charged in error, is refunded in full.
• If we cannot deliver. If the service does not match your plan and we cannot fix it within a reasonable time, or we end the service ourselves, we refund what you prepaid for the time after it stops.

Refunds go back to the original payment method through Stripe. Banks usually show them within 5 to 10 business days.

The one-time set-up fee (Newsroom) or launch fee (Presence) is charged with the first payment. It is non-refundable once set-up work has started, usually within one business day of payment, when a person writes to you with the set-up questions.

Stripe retries a failed renewal over about two weeks and emails your billing contact; your plan keeps running meanwhile. If the payment still fails, the subscription is canceled and new work stops. Update the card in Billing at any time to settle it.

New drafting and publishing stop. What is already published stays online unless you ask us to remove it, and you can ask for a full export of your stories, sources and approval records at no charge.

Write to hello@arm-age.com with your organization name and the invoice number.