Customer Terms of Service

These Customer Terms of Service (“Terms”) are an agreement between Armage LLC, a limited liability company organized in Florida (“Armage”, “we”, “us”), and the organization that buys or uses an Armage plan (“Customer”, “you”). This is version 2026-10-08.

You accept these Terms by ticking the box on the checkout page, by signing an order form that refers to them, or by using the services. If you accept them for an organization, you confirm that you are authorized to bind it. The services are for businesses and professionals, not for personal or household use.

Our Refund and Cancellation Policy and our Privacy Statement form part of these Terms.

Armage services are provided under one of these, and only these:

• These Terms, accepted online. The Newsroom (Weekly or Daily) and Presence plans are bought on the checkout at arm-age.com or in the Armage app at app.arm-age.com.
• An order form. Media Department, Enterprise and other quoted work is described in an order form or proposal that you accept in writing. It sets the scope, price and term, and these Terms apply to everything it does not say.
• A signed agreement. Where Armage and you have signed a master services agreement or similar contract, it governs.

If documents conflict, this order applies: (1) a signed agreement, (2) an order form, (3) these Terms, (4) the policies they refer to. Nothing on the website other than these Terms and those policies is part of our agreement with you, and terms on your purchase orders or other paperwork do not apply unless we sign them.

The services are the plan you buy, as described on our pricing page at the time you buy it, or in your order form. They include access to your workspace in the Armage app, where drafts wait for approval, and the publishing described in your plan.

• Newsroom Weekly and Newsroom Daily: a set number of stories a month, researched and drafted for your approval, published on your newsroom or delivered to your website as a feed.
• Presence: a recording session with one clinician or expert, then the site, video, clips and stories listed for the plan, each approved by them before it is published.

A plan’s monthly allowance does not roll over. Extra stories, sessions or other work beyond a plan are charged only when you ask for them, at the prices listed for your plan or agreed in writing.

We may improve and change the services. We will not materially reduce what your plan includes during a period you have already paid for. Features described as planned or coming are not part of your plan until they are released.

• The person who checks out becomes the owner of your workspace. The owner can invite other people from your organization (“authorized users”) and give each a role: owner, admin, approver, editor or viewer.
• You are responsible for your authorized users, for what they do in the workspace, and for removing people who should no longer have access.
• Each person needs their own account. Keep sign-in details secure and do not share them. Some actions, such as approving, require a second factor. Tell us at once at security@arm-age.com if you think an account has been compromised.
• Give us accurate account and billing information, and keep it up to date.

• Monthly plans run for one month from the day of payment and renew automatically for another month at the end of each one.
• Yearly plans run for twelve months and renew automatically for another twelve. A yearly plan costs ten times the monthly price, billed once a year in advance.
• Each renewal is charged to the payment method on file at the start of the new period, at the price then in effect for your plan, until you cancel.
• We give you at least 30 days’ notice by email before a price increase. It applies from your next renewal after the notice period, and you can cancel before then.
• Order forms set their own term; if they do not, they renew as above.

• Prices are in US dollars and are shown on the pricing page and on the checkout before you pay.
• Set-up and launch fees. Each plan has a one-time set-up fee (Newsroom) or launch fee (Presence), charged with the first payment. It pays for connecting your domain, approvers and sources, or for the recording session and launch work. It is non-refundable once set-up work has started. Set-up usually starts within one business day of payment, when a person writes to you with the set-up questions.
• Taxes. Prices do not include sales, use, value-added or similar taxes. Where we are required to collect them, they are added to the invoice. You are responsible for any such taxes on your purchase, other than taxes on Armage’s income. If you are tax-exempt, give us your certificate before you pay.
• Fees are payable in advance for each period and are not refundable except as these Terms or the law say.

Payments are processed by Stripe, Inc. on pages Stripe hosts. You authorize Armage, through Stripe, to charge your payment method for the first payment and for every renewal and extra item you order, until you cancel. Armage never receives or stores your full card number; Stripe shares only the card brand, its last four digits and its expiry date, which appear on your Billing page.

Receipts and invoices are emailed by Stripe and listed on your Billing page. Owners and admins can update the card, billing address and tax ID there through Stripe’s billing page. Quoted work may be invoiced instead, payable within the period stated on the invoice.

If a renewal payment fails:

1. Stripe tries the payment again automatically over about two weeks and emails your billing contact. Your plan keeps running during this time. You can settle at any time by updating the card in Billing.
2. If the payment still has not succeeded when the retries end, the subscription is canceled and new work stops. Your published content stays online, subject to the section on when a subscription ends.

We may also pause new work while an invoice is overdue. To start again after a cancellation for non-payment, write to us; we may ask you to settle unpaid amounts first.

• How to cancel. An owner or admin can cancel at any time in the Armage app: Billing, then Manage billing. You can also write to hello@arm-age.com from an owner’s address.
• When it takes effect. At the end of the current monthly or yearly period. You keep the service until then, nothing more is charged, and you can undo the cancellation in Billing before that date.
• Refunds. We do not give refunds or credits for a partial period, unused stories or an unused part of a yearly plan, except where the law requires it. If you write to us before set-up work has started, we refund your first payment in full. We also refund any amount charged in error.
• Order forms may set a different notice period for cancellation; where they do, it applies.

The Refund and Cancellation Policy summarizes these rules.

“Client Content” means everything you or your authorized users provide or approve in the services: your organization’s details, topics and sources, texts, images, recordings, the names and words of your clinicians and experts, approvals, and the stories once you approve them.

• You approve before anything is published. Drafts are published only after an approver in your workspace approves them, and each approval is recorded with the piece.
• You are responsible for what you approve. Before approving, check that a piece is accurate, that its claims are supported, that people quoted or shown have agreed, and that it complies with the laws and professional rules that apply to you, including rules on health and medical advertising.
• You confirm that you have the rights and permissions needed for the Client Content you give us, including consent from any clinician, patient or other person who appears in it.
• If you or someone else tells us that published content is unlawful or infringes someone’s rights, we may take it down while the matter is resolved, and we will tell you.

Armage uses artificial intelligence models to help research and draft stories and to create illustrations. Drafts are starting points: they can contain errors, outdated information or wording that does not fit your organization, which is why every draft lists its sources and nothing is published without a person’s approval.

We do not use Client Content to train AI models. You must not rely on a draft without reviewing it.

Armage provides publishing and digital services. It does not provide medical, legal, regulatory or financial advice, and nothing Armage drafts or publishes is a substitute for the judgment of your qualified professionals.

No patient data. The services are not designed to receive protected health information or other patient data, and Armage has not signed a business associate agreement with you. You must not upload, send or approve protected health information or any other patient-identifiable information, unless Armage has first agreed to it in a separate written agreement signed by both of us. If such information reaches us anyway, we may delete it and ask you to resend your material without it.

You keep all rights in your Client Content, and in the stories you approve once they are paid for. You grant Armage a non-exclusive, worldwide, royalty-free license, for the duration of your subscription and as needed afterwards to carry out these Terms, to host, store, copy, adapt, format, translate, publish, distribute and display Client Content to provide the services: for example to publish approved stories on your newsroom, send them in your newsletter, deliver them in your feed, and keep the sources and approval record with each piece.

We will not name you or use your logo as a client in our marketing without your written permission.

Armage and its licensors own the services and everything used to provide them: the software, the Armage app, templates, designs, workflows, prompts, methods and know-how, and any improvements to them, including improvements made while serving you. These Terms do not transfer any of it to you, except the right to use the services during your subscription.

If you send us suggestions or feedback, we may use them without any obligation to you.

You must not, and must not let anyone else:

• upload or publish anything unlawful, defamatory, deceptive, infringing or harmful;
• publish health claims you cannot support, or impersonate a clinician or any other person;
• upload protected health information or other patient data (see above);
• break, bypass or test the security of the services, except as our Vulnerability Disclosure Policy allows;
• overload or disrupt the services, or access them by automated means we have not provided;
• copy, resell, sublicense or build a competing product from the services;
• use the newsletter features to email people who have not agreed to receive it;
• share accounts, or give access to anyone outside your organization without our agreement.

Each of us will keep the other’s non-public business, technical and financial information that it receives through the services confidential, use it only to perform these Terms, and share it only with employees, contractors and advisers who need it and are bound to keep it confidential. This does not cover information that is or becomes public through no fault of the recipient, that the recipient already had or develops independently, or that it receives lawfully from someone else. Either of us may disclose information when the law requires it, after telling the other where the law allows. Content you approve for publication stops being confidential when it is published.

• Our Privacy Statement explains how we handle personal data, including in the Armage app and in newsletters we send for you.
• For personal data we process on your behalf, such as your newsletter subscribers, we act as your processor (service provider): we process it only on your instructions and to provide the services, and you are responsible for having a lawful basis and any consent needed to give it to us. If you need a data processing agreement, write to us.
• We protect the services with appropriate technical and organizational measures, proportionate to the risk. See our trust page.
• If we become aware of a security incident that affects your personal data, we will tell you without undue delay.

We use service providers in these categories to run the services:

• Payments: Stripe, for checkout, subscriptions, invoices and payments;
• Sign-in and identity: passwords and two-factor authentication;
• Email: account emails, approval notices and newsletters;
• Hosting, content delivery and security: hosting, security checks and file storage;
• Database: in the United States;
• Social publishing: for the Distribution add-on;
• AI model providers: drafting and illustration.

We may change providers; the Privacy Statement lists the categories, and the current list of providers is available on request. When you connect your own systems, such as your website or content management system, your use of them is governed by your agreements with their providers, and we are not responsible for them. Payments are also subject to Stripe’s own terms.

• When a subscription ends, new drafting and publishing stop.
• Stories already published stay where they were published unless you ask us to take them down. We may remove content we host for you, such as your newsroom pages, after telling you by email at least 30 days in advance.
• Before or after the end, you can ask for an export of your stories, their sources and their approval records in open formats (CSV, JSON and the original files). There is no exit fee.
• On your written instruction we delete your Client Content and confirm it in writing, except what we must keep by law or to resolve a dispute. Encrypted backups are overwritten within 35 days.

Armage will provide the services with reasonable skill and care. If they do not match the description of your plan, tell us and we will fix the problem; if we cannot fix it within a reasonable time, you may cancel and we will refund the fees you prepaid for the period after cancellation.

Apart from that, and to the fullest extent the law allows, the services are provided “as is” and “as available”. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the services will be uninterrupted or error-free, that drafts will be free of errors, or any particular search ranking, audience, traffic, referrals or revenue. We do not offer an uptime or service-level commitment unless your order form or signed agreement includes one.

To the fullest extent the law allows:

• Neither Armage nor you is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if told they were possible.
• Each party’s total liability arising out of or relating to these Terms and the services is limited to the fees you paid Armage for the services in the 12 months before the event giving rise to the claim.
• These limits do not apply to your obligation to pay fees, to either party’s indemnity obligations, to your breach of the rules on patient data or acceptable use, or to liability that cannot be limited by law, such as for fraud.

• By you. You will defend Armage against third-party claims arising from Client Content, from content you approved, from your breach of the acceptable-use or patient-data rules, or from your violation of law, and pay the damages and reasonable costs, including legal fees, finally awarded or agreed in settlement.
• By Armage. Armage will defend you against third-party claims that the services, as provided by us, infringe that party’s intellectual property rights, and pay the damages and reasonable costs finally awarded or agreed in settlement. This does not cover claims caused by Client Content, by your changes or combinations, or by third-party sources cited in a story. If such a claim is made, we may change the services so they no longer infringe, or end the affected service and refund prepaid fees for the unused period.
• The party asking for protection must tell the other promptly, let it control the defense and settlement (no settlement may admit fault for the protected party without its consent), and cooperate reasonably.

• Either of us may end these Terms if the other materially breaches them and does not fix the breach within 30 days of written notice.
• We may suspend access immediately, in whole or in part, if it is needed to protect the services, other customers or the public, if the law requires it, if patient data is uploaded, or if you seriously breach the acceptable-use rules. We will tell you why and restore access once the problem is resolved.
• If we end the services for our convenience, we refund prepaid fees for the unused period.
• On termination, amounts already due remain payable, and the sections on confidentiality, intellectual property, data on exit, disclaimers, liability, indemnities and governing law continue to apply.

We may update these Terms. The version and date at the top show the current Terms. If a change is material, we will tell the owner of each workspace by email and say so on this page at least 30 days before it takes effect for existing subscriptions; it then applies from your next renewal. If you do not agree, you can cancel before that renewal. Changes required by law, or that only concern new features, may take effect sooner. Each checkout records the version you accepted.

These Terms are governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law rules. The state and federal courts located in Florida have exclusive jurisdiction over disputes arising out of or relating to these Terms or the services, and both of us consent to their jurisdiction. Before going to court, each of us will first try in good faith to resolve the dispute by writing to the other.

• Neither of us is responsible for delays caused by events beyond its reasonable control, such as outages at a provider, natural disasters or acts of government.
• You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets, and will tell you.
• We are independent contractors; nothing here creates a partnership or employment.
• If any part of these Terms is unenforceable, the rest remains in effect. If we do not enforce a right, we have not waived it.
• These Terms, with the documents listed in section 02, are the whole agreement between you and Armage about the services and replace any earlier discussions about them.

This part applies to anyone who uses the website at arm-age.com and its pages, forms and content (the “site”). By using the site, you accept it. The site describes what Armage does; nothing on it is an offer except a checkout, and sending us a form or an email does not create a client relationship.

Not advice

Content on the site, including articles written with or about doctors and other professionals, is general information. It is not medical, legal, financial or other professional advice, and it does not create a doctor–patient or any other professional relationship. Always seek the advice of a qualified professional about your own situation. In a medical emergency, call your local emergency number. Do not send patient, medical or other health information through the site.

How you may use the site

You may use the site to learn about Armage, read our content and contact us. You must not:

• break, bypass or test our security, except as our Vulnerability Disclosure Policy allows;
• interfere with the site, overload it or attack it, including by denial of service;
• upload or send malware, or anything unlawful, harmful or infringing;
• send spam, or send forms in bulk or with automated tools;
• impersonate anyone, or give false information about who you are or whom you represent;
• send personal data about others unless you are entitled to share it;
• use the site in a way that breaks any law or the rights of others.

We may block access to the site for anyone who breaks these rules.

Crawlers and automated access

Search engines and AI systems are welcome to crawl and index the site. Our robots.txt file states the automated uses we permit, and it forms part of these Terms. Automated access must follow robots.txt, identify itself honestly and not degrade the site for other visitors. Automated tools must not submit our forms.

Intellectual property

The site and its content, including text, graphics, video, design, code, and the Armage name and logo, belong to Armage LLC or its licensors and are protected by intellectual property laws. You may view the site and print or save pages for your own reference, link to any public page, and quote short extracts with attribution to Armage and a link to the source. You may not use our name or logo in a way that suggests we endorse or are affiliated with you, or present our content as your own.

What you send us

You are responsible for what you send us through the site and confirm it is accurate and that you are entitled to send it. Please do not send confidential information through the site; ideas or suggestions you send without a confidentiality agreement are not treated as confidential.

Links, disclaimers and liability

The site may link to websites run by others; we are not responsible for them. We provide the site “as is” and “as available”, and to the fullest extent the law allows we disclaim all warranties about it and are not liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue, data or goodwill, arising from your use of the site. To the extent the law allows, you will indemnify Armage against claims and reasonable costs that arise from your misuse of the site. The governing law, venue and general sections above also apply to the site. If you use the site as a consumer, nothing in these Terms removes protections that the law of your country or state gives you and that cannot be waived.

• Billing, cancellation and refunds: hello@arm-age.com.
• Legal notices and questions about these Terms: info@arm-age.com.
• Security reports: security@arm-age.com.

We send notices to the email address of your workspace owner, or the address on your order form. Notices by email are received on the business day after they are sent.